Netflix Code NW-2-5 Error [Solved]



The NW-2-5 Error code is an error that is displayed on your screen by Netflix in order to inform you about the issue of network connection. This error display means that any issue is occurring in your device which is not allowing it to stream the Netflix service. Mostly the error takes place on the devices such as in your Smart TV, PlayStation 3/4, Xbox 360/One, Blu-Ray Player, Roku, Wii U or Set-top Box or Streaming Media Player. But you can get rid of this issue easily if you know how to fix it. That’s why we have provided you the solutions in our article on how you can fix this issue.

Most of the time, as reported by many users that they are unable to stream Netflix, although they can use other streaming services. Most of the time the issue of NW-2-5 appears after performing an update of your Netflix. It notifies you with a message “couldn’t connect to Netflix. Please try again or restart your home network and a streaming device.”

Netflix Code NW-2-5 Error

How to Fix Netflix Code NW-2-5 Error

We have some effective and best solutions for you to solve the issue so just carry on to the article to find them and to fix your issue.

Method 1: Test Your Internet Connection

In order to make sure that there is no issue with your internet connection, you must try to run a test of the network connection. You can get them by searching them online on Google.

We recommend you to take the use of the Fast Speed Test provided by Netflix because it performs checking of your network connection to the server. In case the test gets failed, then there exists any issue with your internet connection.

One of the most simple ways to solve this issue is to contact your device’s maker and ask them to fix this issue. If there is no issue with your internet connection then you must move on and follow our next solutions given below.

Method 2: Check if Netflix is Blocked

Most of the time the causal reason for this issue is that any block of the network has been set up in your connection with your Streaming service. Mostly it happens when you are using a WiFi connection of any public sector such as a school, office, or any restaurant. Such types of connections have a finite bandwidth which you can simply say that they have a poor performance which is not providing a good connection to stream your Netflix.

But in case you are not streaming with a public WiFi connection and you are using your mobile data or private WiFi but still having the issue, then you must try to change your network. We recommend you to switch your connection to cable internet or DSL. This will provide you a better connection and will solve your issue if it is a connection-based issue. But unfortunately if not then you must move on and try another solution.

Method 3: Restart Your Smart TV

You can try to restart your smart TV as there may be any problem that is creating an issue. To do so you just have to follow the given steps:

Step 1: Firstly you have to power off your smart TV with the help of your remote then plug it out from power. Do not plug it back in immediately.

Step 2: Before plugging it back into the power slot, you have to discharge it completely. In order to discharge it completely, you have to press the power key of your TV and hold it for a few seconds then leave it. Some smart TVs like scenario don’t have such power keys. In such a case, you can leave your smart TV after unplugging it for about 5-10 minutes. This will discharge it completely.

Step 3: Now plug in your smart TV again, take your remote, and power ON your smart TV. Now open your Netflix to check if the issue has solved. Unfortunately if not then you must follow our next solution given below.

Method 4: Restart Your Home Network

If restarting your TV is not working then you must have a look if your home network is having any issue. You must completely shut down and then wake up your home network back into life. To do so, you just have to power off your smart TV, plug it out and then perform the disconnection of your modem and other wireless router.

Keep patience for about a couple of minutes after performing the above steps. Then plug in back all the things and examine your modem or router carefully. Wait for every light to glow which indicates that your network is now ready to be used. Now look if your issue has solved. If yes then enjoy your Netflix if not then you must try our next solutions.

Method 5: Bypass the Router

Are you the one who is using WiFi router which is having a modem attached to it? As it can be the causal reason of the issue NW-2-5 in Netflix. That’s why we recommend you to perform this solution just after rebooting your network. This solution will also identify the issues in your wireless or router connections. If you will do this then you will be able to understand there is a problem with your router.

If you don’t want to perform a permanent solution for it then we would like to recommend you find someone who can provide you a set-up of a home network. The settings of your router will get properly configured which will flush off the issue of NW-2-5 in your Netflix completely.

Step 1: Firstly you have to power off your TV. You can also plug out the cable directly.

Step 2: Now you have to connect your smart TV to the modem with the help of an Ethernet cable.

Step 3: Now unplug your modem for about a minute and then plug it again. Wait for all the lights to glow. Power on your smart TV and launch the Netflix app. This will surely solve the Netflix Code NW-2-5 issue.

Method 6: Strengthen the WiFi signal

We have provided you some methods by which you can increase the quality of your internet connection which means to strengthen your WiFi signal. First of all, you must have a look at the place in which your router is placed. You should not place it near any other wireless devices such as a microwave, cell phone, telephones, radios, oven or any other wireless devices. If you have placed it near any of them then you must change its position and keep your wireless router away from such devices.

Placing your router near such devices can increase the chance of signal interference. In case, your signal is still low then you must again change your router’s position and this time you must place it near the device which requires it such as your smart TV or computer, etc.

Our last recommendation is that you must place your router at any higher position just like on a shelf or on the top of your cabinets. This will provide you a strong signal as a comparison to when placing it anywhere other or at the ground.


We have provided you with all the possible and effective solutions to get rid of the Netflix Code NW-2-5 error. All the solutions are best and will surely help you to solve your issue. We recommend you to follow them in the series that we have provided. In addition, we have given you some tips on how you can increase the signal of your router. We hope this article will helpful for you.

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